1. Scope of This Policy
This website is an informational and technology platform operated by Fiintec Technologies. Fiintec Technologies does not directly process payments, subscriptions, or transactions through this site. Any purchases, bookings, deals, or vouchers are completed on our affiliated platforms (including BulkBuyMe, BuynClaim, and Go2For1), each of which maintains its own payment and refund terms.
This policy explains how refund matters are handled for services that ARE billed directly by Fiintec Technologies (such as software, subscription, or consulting engagements), and how to find refund information for our affiliated platforms.
2. Direct Fiintec Technologies Services
Where you have engaged Fiintec Technologies directly for a paid service (for example, software development, technology consulting, or a subscription to a Fiintec-branded tool), the following applies unless a separate written agreement states otherwise:
- Refund requests must be submitted in writing within 14 days of the charge date
- Refunds are considered where the service has not yet been delivered, or where there is a demonstrable failure to deliver the agreed scope
- Custom development, consulting hours already performed, and third-party costs already incurred are generally non-refundable
- Approved refunds are processed to the original payment method within 14 business days
3. Purchases Made on Affiliated Platforms
If your purchase, deal, voucher, or booking was made through an affiliated platform rather than directly with Fiintec Technologies, that platform's own refund policy governs the transaction. Please refer to:
- BulkBuyMe (bulkbuyme.com) — bulk purchase and loyalty deal terms
- BuynClaim (buynclaim.com) — voucher and deal purchase terms
- Go2For1 (go2for1.com) — buy-one-get-one voucher terms
We recommend checking the refund/cancellation section on the relevant platform, or contacting that platform's support team directly, as timelines and eligibility may differ by merchant and deal.
4. Non-Refundable Situations
Except where required by law, the following are generally not eligible for a refund:
- Services already fully delivered or rendered
- Digital access or software already provisioned and used
- Vouchers or deals redeemed with a third-party merchant
- Delays or issues caused by incorrect information provided by the customer
5. How to Request a Refund
To request a refund for a service billed directly by Fiintec Technologies, contact us with your name, invoice or order reference, and the reason for the request. We aim to acknowledge all refund requests within 3 business days.
Email: billing@fiintec.com
6. Chargebacks and Disputes
We encourage customers to contact us directly to resolve billing concerns before initiating a chargeback with their bank or card provider, as this allows for a faster resolution.
7. Changes to This Policy
We may revise this Refund Policy from time to time. The updated version will be posted on this page with a new effective date.